Devour! FAQS

How To Purchase Tickets

The 12th edition of Devour! The Food Film Fest will take place from October 24-30, 2022. Our full 2022 program is on sale HERE. You can peruse the quick schedule view HERETickets for the festival’s screenings and events are now on sale online via www.devourfest.com and www.ticketpro.ca. Tickets are available by phone at 1-888-311-9090.

BOX OFFICE HOURS & LOCATION DURING FESTIVAL

The official Devour! Box Office & Retail Shop will be located in the Devour! Studios at 360 Main Street in downtown Wolfville with the following hours:

Monday, October 24, 9:00 a.m. – 5:00 p.m.
Tuesday, October 25, 9:00 a.m. – 5:00 p.m.
Wednesday, October 26, 9:00 a.m. – 8:00 p.m.
Thursday, October 27, 9:00 a.m. – 9:00 p.m.
Friday, October 28, 9:00 a.m. – 8:00 p.m.
Saturday, October 29, 9:00 a.m. – 8:00 p.m.
Sunday, October 30, 10:00 a.m. – 8:00 p.m.

Devour! Satellite Box Offices – Prior to main film and event programming in the lobby of the Al Whittle Theatre at 450 Main Street, Wolfville, and at the door of selected event locations half an hour before.

Refund Policy
If you are no longer able to attend a festival event in person (especially if you are feeling unwell and displaying any signs of COVID-19), please contact us at info@ticketpro.ca within two hours of the event’s start time. All sales for streamed screenings or workshops are final; refunds are not permitted. Tickets are valid only for the event for which they are issued, and cannot be transferred or replaced if lost or stolen.

Latecomer’s Policy 

Festival attendees with tickets are guaranteed admittance until 10 minutes before the scheduled start time. At 10 minutes to the scheduled show time, all available seats are released to the rush line. The rush line will be seated on a first-come, first-served basis.

How To Stream Online Films & Programs 

We’re working with a Canadian-based streaming service, CineSend. Remember: if all else fails, refresh your browser.

A Step-By-Step Guide:

Step 1: View the program and purchase TICKETS here.
Step 2: You’ll receive an email confirmation and receipt from TicketPro.
Step 3: If watching online, choose your viewing preference:
A. View online at watch.devourfest.com
B. View on Devour! TV app (coming soon!), AppleTV, Roku, FireTV, AndroidTV, Tizen, or WebOS
Step 4: To access your movies, login or follow the link in your confirmation email at the scheduled date and time (films start 15 minutes in advance and you have a 48-hour window to watch, workshops start at their scheduled times and you can watch at your leisure from that point on):
A. TICKET HOLDERS will receive a link to watch their film. Click the link or open the Devour! TV app and submit your unique Voucher Code if prompted.
B. PASS HOLDERS will receive a link to create an account on watch.devourfest.com. Log in via that link or on the Devour! TV app to access all your films in one place.

CineSend On Demand – Customer FAQ

What are the system requirements?

You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10
Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

What are the requirements for Mac computers?

Mac OSX 10.12 or later
Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari on iOS 11.2 or later.

        • Note: The “Screen Mirroring” feature cannot be used – please ensure you turn off Screen Mirroring if you encounter trouble playing content.
        • Note: You cannot use a lightning to HDMI adapter to connect to your TV. Try using AirPlay instead if you have a compatible TV or streaming box.

Can I watch content on my Android device?

Yes, you can watch content using Chrome on Android 6.0 or later.

Can I Chromecast?

You can cast to a 3rd generation or newer Chromecast stick.

To Chromecast from an Android phone or tablet:

        • Make sure your Chromecast devices is on the same Wi-fi network as your mobile device
        • After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

To Chromecast from your computer:

        • Make sure you’re using Google Chrome as your browser.
        • After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

Can I AirPlay to my AppleTV?

You can AirPlay from most browsers if you have an AirPlay compatible TV or streaming box by selecting the AirPlay button in the bottom right-hand side of the player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

        • Compatible Smart TVs include select Samsung, LG, Sony and VIZIO models.
        • Compatible streaming boxes include AppleTV Gen4 and above, and select Roku HD streaming devices running the most up-to-date software.

Can I use the web browser built into my TV?

Maybe. Unfortunately many built-in Smart TVs’ web browsers don’t support protected content playback. If you get a black screen or error message, it’s likely that your TV is not compatible. Try another method to get the video onto your TV.

Can I connect my computer with a cable to watch on my TV?

You can directly connect your laptop or computer using an HDMI cable, by following these steps:

        • Make sure your computer is close enough to your TV for the HDMI cable to reach.
        • Connect one end of the HDMI cable into your computer.
        • Plug the other end of the cable into an available HDMI port on the TV. Take note of the HDMI input number.
        • Using the TV’s remote control, set the TV to the HDMI input that matches the port you connected the cable to.
        • If your computer’s display does not automatically appear on your television screen, you may need to have the computer manually detect the display:
        • Windows: Right-click on the desktop and select “Display Settings” > “Detect” > “Multiple displays”, and select “Duplicate these displays”), and click Apply.
        • Mac: Go to the Apple Menu and choose “System Preferences”. Choose “Displays”, and hold down the “Option” key to show the “Detect Displays” button. Click on “Detect Displays” while holding down the Option key.

What happens if I forget my password?

Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

Why does video playback stall or not play smoothly?

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

I see a black screen when I’m trying to AirPlay on my TV

You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button in the bottom right-hand side of the player.

I see a black screen but can hear audio

If you have an external display or TV connected with an HDMI cable, try disconnecting it. If videos play after it is disconnected, then unfortunately the display or cable doesn’t support encrypted video. Try another method.

Why do I see a black screen after the pre-roll if I am casting to Chromecast?

Some Chromecast versions cannot support transitions from one video to another. If this happens, turn off casting and re-start it once the film starts playing.

Here’s a handy diagram on the ways to watch:

TV

– Download our dedicated app

On Roku or AppleTV (Gen4 and above)

– Cast from a computer or Android phone/tablet using the Chrome browser to a Chromecast device

– Airplay from a computer, iPhone, or iPad to an AppleTV (Gen 2 and above) or to any Smart TV bearing the “AirPlay” badge

Computer

– PCs running Windows 7+

Google Chrome, Firefox, Microsoft Edge, Opera. Internet Explorer is not supported.

– Intel-based Macs running macOS 10.12+

Google Chrome, Firefox, Safari, or Opera

Phone / Tablet

– iOS devices (iPhone, iPad)

Use Safari on iOS 11.2 or later

Screen mirroring is not supported, ensure it is turned off in your device settings

– Android devices
Use Chrome on Android 6.0 or later